Delivery
Delivery Policy for digital products
At UGC Uni, we strive to provide a seamless experience for our customers when purchasing digital products. Below, you will find details about how we handle the delivery of digital products.
1. Instant access after purchase
All digital products purchased from UGC Uni are delivered electronically. Once your payment has been successfully processed, you will receive an email confirmation containing a download link and instructions to access your digital product.
2. Delivery time
- Immediate delivery: After completing your purchase, you should receive the download link within minutes. Please check your email inbox (and spam/junk folder, if necessary) for the confirmation email.
- Account access: If you created an account during the purchase, you can also log in to your account on our website to access your downloadable products at any time.
3. Access issues
If you do not receive your download link or experience any issues accessing your digital product, please contact our support team at support@ugcuni.com. We aim to respond to all inquiries within 24 hours.
4. Download limits and expiration
- Unlimited downloads: You are entitled to download your digital product as many times as needed, as long as it is for personal use and in compliance with our Terms and Conditions.
- Expiration: Unless specified otherwise, your download link will not expire.
5. File format and compatibility
All our digital products are provided in formats compatible with standard devices and software. Please ensure that your device meets the technical requirements for opening and using the product (e.g., PDF reader)
6. Refunds and returns
Due to the nature of digital products, we cannot offer refunds. For more information, please refer to our Refund Policy.
7. Security and licensing
Your purchase of a digital product is for your personal, non-commercial use only. Sharing or redistributing the content without authorization is strictly prohibited. For more information, please refer to our Anti-Piracy Policy.
If you have any questions or need assistance, please don’t hesitate to contact us at support@ugcuni.com.